Customer Service Librarian

Job Summary

Posted: April 29, 2026

Closed: May 13, 2026

JOB POSTING

OPL #03-2026                      Customer Service Librarian            Full-time Temporary – 1 Position   

Under the direction of the Branch Manager, this position will assist with pro-active and information services and assist with the collection development and maintenance.

Job Title:                                Customer Service Librarian

Hourly Rate:                           $36.84 – $39.03

Reports to:                             Branch Manager

Location:                                McLaughlin Branch

Length of Contract:              6 months

Hours:                                    35 hours per week. To regularly work evenings and weekends at any of our 4 branches.

General Description of Duties:

• Engages with customers to identify, address and deliver their unique information, entertainment, and technology needs.
• Provides pro-active customer and information service.
• Provides in-depth Readers Advisory service, connecting customers to the collection.
• Assists with developing and delivering programs for all ages.
• Assists with collection development, maintenance and evaluation.
• Assists with displays and promotion of the library collection.
• Assists with the planning and delivery of outreach.
• Collaborates with the public service team to recommend service initiatives and opportunities that best address customers’ needs.
• Other duties as assigned.
• This position is required to take every reasonable precaution in the circumstances for the protection of the health and safety of the worker.

Skills and Abilities required:

• Possess a natural affinity for working with the public.
• Excellent customer service skills and the ability to work with a diverse group of people.
• Demonstrated understanding of the needs of the changing demographics in our community.
• Diplomatic and collaborative, with demonstrated strong interpersonal skills and a proven ability to work with cross-functional teams.
• Ability to train individuals and groups with excellent oral, presentation and writing skills.
• The ability to establish and maintain effective working relationships.
• Advanced technological literacy.
• High level of motivation, initiative, and responsibility.
• Demonstrated ability in setting priorities, monitoring projects, and ensuring follow-through.
• Ability to uphold and promote the values of Diversity, Equity and Inclusion in their work

Physical Skills and Working Conditions:

This position requires keyboarding, handling of materials, pushing/pulling trucks, physical set up of programs, packing and unpacking boxes, working at the service points and dealing with difficult customer behaviour.

Required Qualifications & Education:

• A Master’s degree in Library and Information Sciences or equivalent from a school accredited by the American Library Association (A.L.A.).
• 1-2 years related experience in a public or school library.
• A Criminal Record Check satisfactory to the Employer is required for this position.

Diversity, Equity and Inclusion

The Oshawa Public Libraries is committed to a barrier-free recruitment and selection process. We uphold our values of diversity, equity, inclusion and anti-racism in the delivery of our services and in our workplace. The Oshawa Public Libraries encourages applications from all applicants, including members of groups with historical employment barriers to equity, this is including but not limited to, Indigenous, Black and Racialized Groups, People with Disabilities, Women and Persons within the 2SLGBTQ+ community.

Accommodation

The Oshawa Public Libraries is an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Should you require Code-protected accommodation, through any stage of the recruitment process, please make them known when contacted by Human Resources. Personal information provided is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

Artificial Intelligence (AI)

We do not use AI or automated systems in our hiring process. All applications are reviewed by our hiring team.

Multi-factor Authentication (MFA)

Oshawa Public Libraries (OPL) employees and users of OPL cloud-based applications are required to use multi-factor authentication (MFA) as part of our IT security practices to protect systems and data. Employees are expected to participate in MFA using a personal mobile phone when a company-issued device is not provided. This may include receiving authentication prompts, text messages, or app-based verification as required for secure access and to satisfy the MFA requirement consistent with OPL policies and procedures.

Compensation:  $36.84 / hour

How To Apply

Interested applicants are requested to submit a current resume and cover letter to HR@oshawalibrary.on.ca quoting job # OPL 03-2026. Only applicants who are selected for an interview will be contacted.

Application Deadline:  May 13th, 2026