Manager, Digital Experience

Manager Digital Experience

North Bay Public Library is seeking an enthusiastic, curious, creative and flexible individual with excellent digital skills and experience for the position of Manager Digital Experience.

Position Summary:

• configures and manages the efficient operation of the Integrated Library System, including application performance, administration, maintenance, and upgrades to meet library requirements.
• works with vendors for ongoing maintenance, development, and support concerning features and functions the library requires to maintain or enhance service.
• maintains interfaces between the library’s integrated library system and 3rd – party products, computer reservation systems, and web-based applications that require authentication from the customer database.
• produces regular and on-demand system management, circulation, and statistical reports for the library including those required for annual Ontario ministry mandated public library statistics
• manages client facing digital services and products, including e-books, databases, library web presence and social media
• works collaboratively with NBPL management team, city of North Bay IT team
• directs digital services workflow of program and promotion staff in adult and children sections, cooperatively with the Adult and Children unit managers
• serves as manager in charge of the library in rotation with managers, 1 evening weekly and biweekly Saturdays
• serves as back-up to manager of Administrative Services for HR and payroll support functions
• other duties as assigned
• 35 hour FT

Qualifications

• Bachelor’s Degree, MLIS preferred
• Three years relevant digital leadership with management experience.
• Demonstrated knowledge of and experience with Integrated Library Systems (ILS) and digital content management platforms.
• Demonstrated knowledge of library technology and related software and hardware including infrastructure and website management.
• Experience troubleshooting technology in a library environment.
• Strong problem-solving skills, interpersonal skills and mature judgment.
• Experience with Evergreen integrated library system an asset
• Demonstrated proficiency in: Office Suite (Intermediate), Email (Advanced), Web(Advanced), Mobile Devices and Apps (Intermediate), ILS (advanced), Social Media (Intermediate), Scanning, Printing (Intermediate)
• Excellent organizational and time management skills, self-starter, able to function well in a busy environment, with ability and flexibility to manage multiple tasks/priorities

Compensation: $75,000 – $78,000 annually; benefits package.

We thank all applicants for their interest. Please note that only applicants selected for an interview will be contacted. Successful applicants must be prepared to undergo a satisfactory Criminal Records Check (CPIC vulnerable sector search) as a condition of employment. Please note that job offers will only be made upon successful completion of all background checks.

North Bay Public Library is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. We support the principles of the Accessibility for Ontarians with Disabilities Act (AODA), should you require any accommodation throughout the recruitment process please notify the contact person identified in this posting.

Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Personal Privacy Act and will only be used for candidate selection

Qualified candidates should submit a detailed cover letter, resume and contact details for 3 references (pdf format), by email, with the following subject line,

First Name Last Name, Manager Digital Experience

by Friday May 30, 2025 to Carrie James, Manager of Administrative Services and Facilities at: Carrie.James@northbay.ca