Manager, Digital, Technical and User Services

Job Summary

The incumbent reports to the Senior Manage, Library Services and provides expertise and leadership in ongoing planning, organization, and managing of the college’s integrated Library Learning Commons (LLCs) with a particular focus on technology lending programs, technology enabled spaces, the library services platform, the LLC web site, the interaction between technology and student learning, and circulation. The incumbent develops strategies for virtual and physical services for the LLC that are technologically focused and aligned with the college’s overall digital strategies and academic programming.

Key Responsibilities:

• Jointly with Senior Manager, Library Services plans organizes, implements and manages integrated LLC services and systems including Help desk functions, circulation, user support, photo-ID, technical support and programming, facility design and virtual services.
• Plans, organizes, implements and manages the colleges’ photo-ID services for both students and staff, and facilitates one-card applications with other departments and vendors.
• Develops, updates, and supervises and maintains a user-friendly website, web applications, and library services platform that meets accessibility and professional library standards.
• Plans, organizes, develops and ensures that LLC computer networks and systems that integrate all learning resources met the college’s strategic direction and follow ITS direction on device and platform procurement and management, and security.
• Develops, updates, and maintains relevant procedures, programming and practices that are responsive to emerging copyright legislation and practices.
• Researches, evaluates and implements technology-based solutions to improve efficiencies in the delivery of information services in an increasingly virtual environment e.g. e-services, streaming, virtual reference, etc.
• Within the framework of policies/programs/service standards of the LLC, plans, develops, implements and evaluates appropriate systems and processes to support the technical service requirements of the LLC in regard to the library systems platform including acquisitions systems, and cataloguing protocols.
• Provides leadership and direction to LLC support staff, faculty, and administration regarding all technological matters.
• Remains current in technology and trends specifically in the area of libraries and learning technology and platforms. Understands and suggests possible applications and integration between existing and new technology.
• Other duties as assigned.

Compensation:  $104,000 to $122,385

How To Apply

Apply here: https://georgebrown.csod.com/ux/ats/careersite/4/home/requisition/6830?c=georgebrown&lang=en-US

Application Deadline:  September 30, 2025