{"id":7283,"date":"2026-10-23T15:53:04","date_gmt":"2026-10-23T19:53:04","guid":{"rendered":"https:\/\/jobweb.fims.uwo.ca\/?post_type=job_listing&p=7283"},"modified":"2026-10-23T15:57:28","modified_gmt":"2026-10-23T19:57:28","slug":"oakville-public-library-oakville-ontario-16-customer-information-specialist-temporary","status":"publish","type":"job_listing","link":"https:\/\/jobweb.fims.uwo.ca\/index.php\/job\/oakville-public-library-oakville-ontario-16-customer-information-specialist-temporary\/","title":{"rendered":"Customer Information Specialist – Temporary"},"content":{"rendered":"

Employment Status:<\/strong> Temporary part-time to October 22, 2027 (CUPE5348)<\/p>\n

Location:<\/strong> Central Library<\/p>\n

Reason for Vacancy<\/strong>: Internal movement<\/p>\n

Hours:<\/strong> 24 hours per week with ability to work all shifts (days, evenings, and weekends)<\/p>\n

Rate of Pay:<\/strong> $38.94 – $45.80 hourly<\/p>\n

Posting Status:<\/strong> Open to all current OPL employees and external applicants<\/p>\n

Oakville Public Library is seeking someone who is dedicated to service excellence, demonstrates curiosity and a learning mindset, fosters collaboration and knowledge sharing, and is a passionate advocate for literacy and innovation in public libraries.<\/p>\n

Reporting to branch leadership, the Customer Information Specialist provides exceptional customer service and branch services to the public, delivers engaging programming and outreach, assumes in-charge duties, and supports library operations at the branch.<\/p>\n

What you’ll do<\/strong><\/p>\n

As a Customer Information Specialist you will:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Greet customers and proactively offer customer-first service across all interactions, promoting OPL services with enthusiasm, and actively creating connections through roving customer service.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop and share comprehensive knowledge of OPL’s collections, spaces, programs, services, and technologies. Accurately interpret OPL policies and procedures, and leverage key messaging to guide customer interactions and service delivery.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Conduct in-depth, personalized reference and readers’ advisory services, connecting customers to information and resources through inclusive and informed recommendations.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support and instruct customers with a wide range of existing and emerging technologies to promote and build digital literacy, including creative technology, equipment, and software.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Prepare and deliver engaging library programs for diverse audiences of all ages that promote literacy, lifelong learning, creativity, social interaction and connection.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Actively participate in outreach to improve and support equitable access, strengthen community partnerships, and increase awareness of OPL services.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support branch services and library operations, including but not limited to membership and circulation services, technology instruction, collections maintenance, merchandising and reading lists, material handling, and troubleshooting branch equipment, technology, or facility issues.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Assume In-Charge duties as assigned, or in the absence of onsite leadership, acting as the designated onsite lead to ensure smooth service delivery, issue resolution, and appropriate communication or escalation to branch or on-call leadership.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Foster continuous learning by engaging in professional development activities, participating in working groups, and applying new knowledge and skills to enhance job performance.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Work in compliance with the provisions of the AODA customer service standard, Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the OPL\u2019s Health & Safety Program.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Perform other duties as assigned.<\/p>\n

Is this a good fit for you?<\/strong><\/p>\n

We’re looking for someone who can:<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide excellent customer service in dynamic and busy environments, and champion the values of equitable access, curiosity, belonging, lifelong learning, intellectual freedom, and exceptional service.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Utilize comprehensive knowledge of OPL’s collections, spaces, programs, services, and technologies.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Apply expertise in current and emerging technologies to service delivery, along with an understanding of the critical and evolving role of technology.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Prepare and deliver high-quality and engaging library programs that are welcoming, inclusive, and achieve defined learning goals.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proactively engage customers and connect them to OPL services that inspire them, approaching every interaction with enthusiasm and a genuine willingness to help.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Exercise good judgment to prioritize customer-first service, make values-based decisions, and support conflict resolution.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sustain excellent organizational and time management skills, with the ability to prioritize and multitask effectively, and perform all work with accuracy and attention to detail.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrate excellent verbal and written communication skills, with the ability to actively listen and clearly share information.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Work independently and as part of a team through effective collaboration and strong interpersonal skills.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Respond effectively to change, demonstrating curiosity and a learning mindset.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain awareness of new and emerging trends in library services and programs.<\/p>\n

Your experience and educational background:<\/strong><\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Master in Library and Information Science (MLIS), or undergraduate degree and a Library and Information Technician diploma; or will consider an equivalent degree program in library and information studies.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A minimum of two (2) years of related library work experience.<\/p>\n

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience with an integrated library system (ILS), RFID technology, Microsoft Office, and existing and emerging technologies and equipment, including creative technologies, equipment, and software.<\/p>\n

Who are we?<\/strong><\/p>\n

Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.<\/p>\n

What’s it like to work at Oakville Public Library?<\/strong><\/p>\n

It’s challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.<\/p>\n

Application Process<\/strong><\/p>\n

Applications will be accepted\u00a0on-line at\u00a0www.opl.on.ca\u00a0in the current opportunities section no later than midnight on\u00a0October 30, 2026.<\/strong><\/p>\n

Oakville Public Library uses the Town of Oakville\u2019s recruitment software. The Town\u2019s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.<\/p>\n

The Oakville Public Library is an equal opportunity employer and is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) within our recruitment process upon request. If you require accommodation at any time throughout the recruitment process please contact Human Resources at\u00a0oplhr@oakville.ca.<\/p>\n

A Security Clearance Check with Vulnerable Sector Screening will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Security Checks (dated within the last six months) prior to or on the first day of employment.<\/p>\n

The Oakville Public Library endeavours to provide a safe environment for all its employees. We thank all applicants for their interest, however, only those candidates considered for an interview will be contacted.<\/p>\n","protected":false},"author":159,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"Oakville, ON","_application":"https:\/\/opl.ca\/about-opl\/careers","_company_name":"Oakville Public Library","_company_website":"https:\/\/opl.ca\/About-OPL\/Careers","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[13],"job-types":[16],"class_list":["post-7283","job_listing","type-job_listing","status-publish","hentry","job-type-paid"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobweb.fims.uwo.ca\/index.php\/wp-json\/wp\/v2\/job-listings\/7283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobweb.fims.uwo.ca\/index.php\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobweb.fims.uwo.ca\/index.php\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobweb.fims.uwo.ca\/index.php\/wp-json\/wp\/v2\/users\/159"}],"wp:attachment":[{"href":"https:\/\/jobweb.fims.uwo.ca\/index.php\/wp-json\/wp\/v2\/media?parent=7283"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobweb.fims.uwo.ca\/index.php\/wp-json\/wp\/v2\/job-categories?post=7283"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobweb.fims.uwo.ca\/index.php\/wp-json\/wp\/v2\/job-types?post=7283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}