{"id":7196,"date":"2026-09-15T10:31:27","date_gmt":"2026-09-15T14:31:27","guid":{"rendered":"https:\/\/jobweb.fims.uwo.ca\/?post_type=job_listing&p=7196"},"modified":"2026-09-15T10:32:27","modified_gmt":"2026-09-15T14:32:27","slug":"courthouse-libraries-bc-vancouver-occasionally-new-westminster-bc-16-librarian","status":"publish","type":"job_listing","link":"https:\/\/jobweb.fims.uwo.ca\/index.php\/job\/courthouse-libraries-bc-vancouver-occasionally-new-westminster-bc-16-librarian\/","title":{"rendered":"Librarian"},"content":{"rendered":"

Job Summary<\/strong><\/p>\n

About Courthouse Libraries BC (CLBC)<\/strong><\/p>\n

CLBC helps support access to justice by providing legal information and resources to the public, the legal community, and partners across the province. We are a mission\u2011driven, service\u2011oriented non-profit organization that values collaboration, integrity, and operational excellence.<\/p>\n

We are seeking a Librarian, Information Services<\/strong> to contribute to the delivery of high-quality legal information services across the province.<\/p>\n

We Offer<\/strong><\/p>\n

\u2022 Supportive workplace where we value diversity and work-life balance
\u2022 Extended health and dental benefits and pension plan
\u2022 Engaged learning environment
\u2022 A collaborative and mission-focused culture<\/p>\n

About the Opportunity<\/strong><\/p>\n

The Librarian, Information Services plays an important role in delivering front-line legal information services within CLBC\u2019s provincewide service model. This role focuses on providing high-quality reference support, assisting clients with legal information requests, and supporting access to digital tools and resources.
Working closely with colleagues across locations, the Librarian supports clients in-person, by phone, and online. The role requires strong analytical thinking, effective communication, and the ability to manage a high volume of complex inquiries. The Librarian also contributes to service improvements by sharing insights from frontline work and supporting consistent service delivery across the organization.<\/p>\n

Key Competencies<\/strong><\/p>\n

Success at CLBC depends on how we work together. For this role, we are looking for someone who is reliable and accountable, communicates clearly and respectfully, and is able to adapt to changing service needs in a busy, client-facing environment.
This role requires a strong customer focus, sound judgment, and a willingness to learn and improve. The Librarian brings a thoughtful and analytical approach to supporting clients and works collaboratively with colleagues to deliver consistent and effective service.<\/p>\n

What You\u2019ll Be Doing<\/strong><\/p>\n

\u2022 Provide front-line legal information and reference services to clients
\u2022 Conduct reference interviews and clarify client needs effectively
\u2022 Support clients in using legal information tools, databases, and online resources
\u2022 Respond to inquiries in-person, by phone, and through provincewide services (e.g., email)
\u2022 Manage a high volume of requests while maintaining quality and responsiveness
\u2022 Escalate or refer complex inquiries appropriately
\u2022 Contribute to digital content and support continuous improvement of tools and services
\u2022 Share insights from client interactions to support service and collection improvements
\u2022 Collaborate with colleagues to ensure consistent provincewide service delivery<\/p>\n

What Success Looks Like<\/strong><\/p>\n

\u2022 Clients receive accurate, timely, and accessible legal information
\u2022 Reference services are consistent, responsive, and aligned with CLBC standards
\u2022 Clients are supported in effectively using collection resources and digital tools
\u2022 Complex inquiries are handled appropriately and escalated when needed
\u2022 Service delivery remains reliable during high-demand periods
\u2022 Insights from frontline work contribute to service improvements
\u2022 Collaboration supports consistency across locations and services<\/p>\n

What You\u2019ll Bring (or Need)<\/strong><\/p>\n

\u2022 Master of Library and Information Studies (MLIS) or equivalent
\u2022 Strong customer service experience
\u2022 Ability to conduct effective reference interviews and explain tools clearly
\u2022 Technical proficiency with common digital tools and platforms
\u2022 Capacity to lift up to 30 lbs as required
\u2022 Strong analytical thinking and problem-solving skills
\u2022 Ability to manage multiple priorities in a high-volume environment
\u2022 Sound judgment, reliability, and professionalism
\u2022 Ability to maintain confidentiality and work independently
\u2022 Approachable and collaborative approach to supporting colleagues and clients<\/p>\n

We will begin assessing applications on September 22, 2026.<\/strong> The posting will remain open until the position is filled.<\/p>\n

Candidates selected to continue in the process will be required to:<\/p>\n