Client Services Librarian (Librarian I/II; contractually-limited term appointment)

Website University of Toronto Libraries

POSITION:  Client Services Librarian (Librarian I/II; contractually-limited term appointment)

DEPARTMENT:  Scholars Portal

DATE REQUIRED:  As soon as possible

Are you looking for challenging, meaningful work in a supportive and diverse environment? Are you looking for a career at one of Canada’s top employers? Work where the world comes to think, discover and learn. Consider a career at the University of Toronto.

About the University of Toronto Libraries

The University of Toronto Libraries system is the largest academic library in Canada and is consistently ranked in the top ten among academic research libraries in North America. The system consists of 40 libraries located on three university campuses: St. George, Mississauga, and Scarborough. This array of college libraries, special collections, and specialized libraries and information centres supports the teaching and research requirements of over 300 graduate programs, more than 70 professional programs, and about 700 undergraduate degree programs. In addition to more than 12 million volumes in 341 languages, the library system currently provides access to millions of electronic resources in various forms and over 31,000 linear metres of archival material. More than 150,000 new print volumes are acquired each year. The Libraries’ data centre houses more than 500 servers with a storage capacity of 1.5 petabytes.

About Scholars Portal

Scholars Portal, a department within the University of Toronto Library, is the digital service arm of the Ontario Council of University Libraries (OCUL), managing infrastructure and services that support Ontario’s 21 university libraries. The Scholars Portal team of librarians, developers, and systems staff support services in four broad areas: research & member services; data and geospatial services; digital collections; and digital preservation services.

The Opportunity

The University of Toronto Libraries invites applications for a Client Services Librarian to join the Scholars Portal team, responsible for administering a host of member-facing services to Ontario university libraries. Scholars Portal (SP) is a digital library initiative sponsored by the Ontario Council of University Libraries (OCUL), and a division of the University of Toronto Libraries. The Client Services portfolio includes responsibilities related to virtual reference, interlibrary loan, e-resource management, scholarly publishing, and member-focused teaching and learning and communications. We are not looking for someone with experience in all of these areas, but rather someone looking to grow their expertise in them.

As a member of the Scholars Portal team, the Client Services Librarian will work with librarians, programmers, and systems specialists to develop and support Scholars Portal services, including Ask a Librarian, the Accessible Content ePortal (ACE), the Scholars Portal Books and Journals platforms, and other services as needed.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.


  • Provide support to end-users and library staff working with Scholars Portal services
  • Assist the books and journal team with metadata and technical troubleshooting
  • Create and maintain user guides, tutorials, and training materials about Scholars Portal services
  • Prepare and deliver informational webinars on Scholars Portal services and topics of interest to OCUL library staff
  • Work with the OCUL and Scholars Portal communications team to provide effective communication about Scholars Portal’s work and encourage usage of Scholars Portal services
  • Manage Scholars Portal’s social media presence and provide editorial support for the Scholars Portal Newsletter
  • Assist in assessment projects related to Scholars Portal-supported software and services
  • Help facilitate the continued development of accessible digital library services for OCUL
  • Plan and support online and in-person events, including Scholars Portal Day
  • Provide logistical support to OCUL groups and for OCUL events


  • A degree from an accredited Master’s level program in library and information studies
  • Fully Bilingual in French and English
  • Demonstrated commitment to the values of inclusivity, diversity, equity, anti-racism and accessibility
  • Outstanding interpersonal and communication skills
  • Excellent writing and presentation skills
  • Outstanding service orientation and commitment to supporting users and colleagues
  • Knowledge of the principles of effective teaching and approaches to learning
  • Demonstrated ability to adapt responsively to dynamic, changing environments
  • Strong organizational skills and ability to manage multiple tasks and priorities effectively


  • Experience in an academic library
  • Experience with event planning or coordination
  • Experience with teaching and training

Salary and Terms of Appointment: 

It is anticipated that this position will be filled at the Librarian I or II level, subject to review and experience. Minimum salary: LIB I: $71,451; LIB II: $74,553 (Salary is dependent on rank at hire and qualifications).  This is a one-year contractually-limited term appointment.

Benefits: We offer generous benefits packages to all employees. Additional information is available at:

Additional information

Librarians at the University of Toronto are members of the University of Toronto Faculty Association.

How to Apply

Application Materials Required: A cover letter, curriculum vitae, and contact information for three references of which at least two have supervised your work. Please send a single electronic file (MS Word or pdf) with a file name convention of [Surname,FirstName. ClientServicesLibrarian]  to Library Human Resources at; or to Room 1140, 130 St. George Street, University of Toronto Libraries, Toronto, Ontario M5S 1A5; by February 15, 2023.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statements

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

University of Toronto Libraries’ Inclusion, Diversity and Equity Statement:

University of Toronto Libraries’ Anti-Racism Statement:

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.  If you require any accommodations at any point during the application and hiring process, please contact

The University of Toronto Libraries thanks all applicants but will only contact applicants selected for an interview.

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