Director of Resource Sharing & Interlibrary Loan

Website University of Arkansas

Director of Resource Sharing & Interlibrary Loan

The University of Arkansas Libraries invite nominations and applications for the position of Director of Resource Sharing and Interlibrary Loan. The Libraries seek candidates dedicated to active leadership with demonstrated experience with management and policy creation. The director supports a department of staff and student employees, defining departmental goals for this key library service, informed by patron needs, changes in software, technologies, and trends in the field.  The director is responsible for all aspects of the day-to-day operations of the department. This unit collaborates with other libraries to obtain access to library resources requested by University of Arkansas students, faculty, and staff that are not owned by our University Libraries. The unit reciprocates by providing similar services to other libraries. The unit also delivers scans of University Libraries’ articles and chapters requested by our students, faculty, and staff. In addition to providing coordination of the unit’s services and operations, the person in this position oversees processing of incoming borrowing and lending requests.

The Libraries seek candidates who are receptive to and foster new ideas and who have demonstrated collaboration and open communication skills. Additional key attributes are the ability to establish and promote successful partnerships with other university departments, provide excellent services, and to adapt or develop programs and services that support positive change within the institution.

Along with performance, the responsibilities of this position include research and creative work, and service in keeping with the faculty requirements of the University of Arkansas. This position reports to the Senior Associate Dean for Research and Learning. 

Relocation allowance available. Benefits include TIAA or Fidelity Investments, 22 days of annual leave, tuition reduction, and health insurance.

Core Responsibilities

  • Provide leadership, management, and advocacy for the department to advance the department in alignment with the Libraries’ vision, mission, and goals.
  • Oversee a department of 5 full-time staff.  Directly supervise, provide guidance, and mentor staff members regarding program development, coordination of projects, and optimization of operational effectiveness.  Select and coordinate training for staff, and/or provide orientation of new staff.  Support professional development opportunities for staff. Assist with hiring, training, and supervision of the unit’s student employees, as needed. Provide staff/student backup as needed to ensure continuity of service.
  • Review, document, analyze, evaluate activities, workflow, and policies to determine priorities and evaluate the unit’s operational effectiveness. Disseminate, interpret, and negotiate policies, procedures, and goals in verbal and written form to ensure that the unit’s operations are clearly understood and documented. Prepare fiscal, statistical and activity reports as needed for consortia, and the Libraries’ administration.
  • Develop new protocols as needed for services and keep abreast of trends and new technology in resource sharing to determine relevant changes for the unit.
  • Ensure strong collaboration and cooperation with User Services, and Research and Instruction, Special Collections, and Collections and Open Initiatives.
  • Represent Resource Sharing and Interlibrary Loan on the Libraries’ Management Council.
  • Participate in university director/department head functions and meetings.
  • Participate in state, regional, or national opportunities to study, promote and/or improve services. Serve as the Libraries’ resource-sharing representative to state, regional and national organizations.
  • Serve actively on library and university committees and teams, pursue involvement in professional organizations or associations, and develop professionally through research, publishing, presentations, or grant-writing.

Minimum Qualifications

  • Master’s degree in library or information science from an ALA-accredited institution or equivalent institution
  • Previous supervisory/management experience
  • Demonstrated experience providing service in a resource sharing/interlibrary loan environment
  • Demonstrated knowledge with variety of library service and content management systems and software utilized in academic libraries

Preferred Qualifications

  • Experience in an academic library
  • Evidence of strong customer service orientation
  • Familiarity with ILLiad, RAPIDILL, or ALMA LSP
  • Demonstrated commitment to student and faculty success
  • Strong desire and demonstrated ability to remain current on trends and learn new skills, tools, and technologies

Knowledge, Skills, and Abilities 

  • Demonstrated service orientation
  • Excellent communication skills
  • Ability to build teams, supervise others effectively, and foster a respectful, positive environment
  • Ability to design and develop efficient, effective workflows and processes
  • Demonstrated initiative and flexibility

Appointment Percent:  100%

Additional Information:

University Libraries:

The University of Arkansas Libraries are in the midst of an exciting period of growth. Multiple facilities are currently undergoing renovations, which will result in the creation of spaces for innovative programming and resources. Under the new campus and University Libraries leadership, our collection is expanding to meet the growing research and instructional needs of our institution. New faculty positions and reimagined ones, combined with our facilities changes and collection growth, are transforming the University Libraries and our role on campus.

The University Libraries share the stewardship of the University’s goals and take responsibility for the health of the research and teaching collections and programs that further support the academic mission. The University Libraries are comprised of Mullins Library and three branch libraries: Chemistry and Biochemistry, Fine Arts, and Physics, as well as two off-site facilities including an architecturally unique climate and humidity controlled 27,000 sq. ft. high density storage facility. The University of Arkansas’ School of Law also houses the Young Law Library. For more information, visit the Libraries’ home page:

Values of the University Libraries:  

The University of Arkansas Libraries aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.  

The University of Arkansas Libraries believe that the responsibility for creating, supporting, and maintaining a positive and welcoming workplace environment belongs to all of us. We can strengthen our organization and foster mutual respect by approaching each other and our work with intentional goodwill, honesty, empathy, trust and a commitment to open communication and mutual accountability. We are dedicated to creating an inclusive workplace and encourage individuals from all backgrounds to apply.

Application Materials 

For the full posting, or to apply, please go to—Interlibrary-Loan–Open-Rank-_R0057219-1

When completing your application, please upload the following: letter of application, curriculum vitae, and a list of three current references (names, addresses, emails, and telephone numbers).  Candidates who received international degrees in library and information science not accredited by ALA will need to submit the foreign credential evaluation determination.

Application Deadline:  July 8, 2024

Interested in learning more about this position or the application process? Attend a confidential information session via zoom. Two sessions are available:

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law.  

Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

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