Knowledge Services Manager

Website Physiotherapy Association of British Columbia

Knowledge Services Manager Vancouver , BC


About Us

Located between the Kitsilano and South Granville neighborhoods of Vancouver, the Physiotherapy Association of BC (PABC) provides practice support and services for its 2800+ members and is the voice of physiotherapy in BC. Our purpose is to help our members maintain practice excellence and evidence-informed care through the programs and resources we provide. Physiotherapy has an outstanding story to tell as it strives to make a greater impact.

About the Position

Responsible for the planning, logistics, coordination, and quality management of PABC knowledge services that promote PABC’s goals and initiatives. This includes exploring and generating the creation, maintenance, and delivery of dynamic information and research services and resources that support members and staff. The Knowledge Services Manager also coordinates the management of the PABC Professional Development. This position reports to the PABC CEO.

About You

This is an excellent position for a tech-savvy, independent, creative librarian interested in having a significant impact on the development and maintenance of an online Knowledge Centre and Services and website and social media initiatives to enhance and support a province-wide community of physiotherapists.


Knowledge Services Planning

  • Contribute to the development/management of an annual knowledge services plan and budget that aligns and advances the organization’s strategic plan
  • Increase organizational efficiency, effectiveness, and accountability in staff operations by providing easy access to accurate, timely, and relevant information and knowledge services
  • Work with members and external partners and stakeholders such as speakers, researchers and professional development professionals to help fulfill PABC strategic plan

Manage PABC’s online Knowledge Centre

  • Oversee the collection, development, and management of online resources and services in alignment with member needs
  • Work with stakeholders to create timely resources
  • Acquire/manage subscriptions for optimal access to quality health databases
    Strong background in CMS platforms, with solid knowledge of Drupal. HTML and CSS skills.
  • Intermediate skills with Adobe Creative Cloud, primarily InDesign Photoshop, Illustrator, and Adobe Premiere.

Provide knowledge services to members, staff, contractors, and presenters

  • As a provider of member services answers clinical and reference questions, conducts literature searches, and retrieves articles
  • Create innovative instructional materials to support membership learning needs
  • Promotes the use of Knowledge Services and Centre to support evidence-informed decision-making in a very timely manner
  • Offers current awareness tools and services to stay up to date with the latest evidence and professional news

Oversee management of continuing professional development initiatives

  • Collaborate with Education Manager to offer information literacy support to enhance member professional development success
  • Oversee course budgets. Establish a cost-effective framework that supports profitable and sustainable education initiatives
  • Bridge the gap between the learning needs/requests of members by offering respective education initiatives
  • Manage registration and prepare course materials
  • Contribute to the overall development/implementation of the PABC education strategy

Other responsibilities

  • Assist with special projects and tasks using knowledge services and management skills as required by CEO


  • Master’s of Library and Information Studies (MLIS) or Master’s of Library Science (MLS) from an American Library Association (ALA) accredited institution is required.
  • Minimum of two years of health sciences library experience or relevant experience in either clinical or industry environments
  • Minimum of one year of experience providing library reference services
  • Proficiency in Information Technology and computer applications used in libraries and experience in a library or knowledge management environment is essential.
  • Demonstrated experience in the use of clinical reference tools and academic databases
  • Detail-oriented with strong multi-tasking abilities.
  • Ability to thrive in a small multi-functional team environment and be self-motivated.
  • Advanced MS Office skills (including Excel, Outlook, PowerPoint, and Word).
  • Strong project management and time management skills.
  • Superior written and oral communication skills including editing, writing, and publishing experience.
  • Demonstrated success leveraging and analyzing social media communications channels
  • Experience working in a not-for-profit organization is an asset.
  • Ability to manage multiple projects and work collaboratively in a team environment

How to Apply

If this sounds like you, we would love to hear from you! Please email your cover letter and resume in a single Word or PDF file by January 30th, 2023 to, being sure to include the position title in the subject line.

We kindly ask that applications be sent by email only—no fax or mail applications please—and request that you do not phone. Due to the high number of applications we receive, only applicants who are selected for an interview will be contacted.

We sincerely thank all applicants for their interest in PABC.

Compensation: $65000-$75000

Closes: 30 January, 2023

Physiotherapy Association of British Columbia
Vancouver , BC

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