Branch Coordinator (Regular Full-Time)

BRANCH COORDINATOR (Regular Full-Time)

Lynn Valley Library   

JOB POSTING #23-20L | Closing Date: Open Until Filled

At North Vancouver District Public Library, we inspire learning, discovery, creativity and collaboration in our community. Serving almost 90,000 residents at three full-service locations and one Express Library throughout the beautiful District of North Vancouver, we are proud to provide free and equitable access to welcoming spaces, diverse collections and digital resources, a wide range of technology and computers, including StoryLab, and so much more. Proudly late fine free, our libraries are the destination for our growing community to connect, share, and inspire.  

Reporting to the Manager of Welcoming Initiatives, the Branch Coordinator takes the lead in representing the policies, goals and initiatives of the Library Board and Strategic Leadership Team to all staff and the public. This position communicates and coordinates across departments and with management to ensure successful day-to-day service delivery and branch operations.

What we can offer you

At NVDPL, we believe in building community and relationships, nurturing innovation while honouring tradition, embracing exploration, creativity, and fun, and supporting human potential and enabling excellence.

What you’ll be doing

·         Coordinate day-to-day branch activities and operations

·         Ensure branch spaces are attractive, tidy and prepared to receive patrons

·         Plan and execute initiatives related to space design, service design and delivery

·         Provide leadership and guidance to staff to support Library goals including the provision of excellent service

·         Schedule staff to ensure the consistent delivery and availability of information services

·         Assist with the sourcing, costing and procurement of approved products and services

·         Assist with the delivery of information services, collection weeding and planning programs that meet with the Library’s goals and objectives, as well as the needs of the community

·         Serve as a key contact in managing the branch’s public space, incidents and matters requiring assistance from local agencies 

·         Oversee the emergency preparedness of the branch. Communicate and promote all health & safety requirements

·         Chair branch staff meetings; invite guests who can further staff knowledge of key library initiatives

·         Respond to patron concerns and escalate as needed

·         Maintain awareness of the facility’s mechanical and security systems; contractors; and assist with the coordination of facility maintenance as needed

·         Recommend changes in service delivery and participate in the development of library policies and procedures

·         Promote the library through community liaison, tours and/or presentations

·         Provide a variety of professional librarian services to patrons, such as reference, advisory and research services

·         Establish and maintain effective working relationships with both internal and external contacts

·         Communicate effectively orally and in writing with library staff, vendors, contractors, members of the community and other stakeholders

What you’ll need to succeed

Your qualifications include graduation from University in a relevant discipline, successful completion of an MLS or MLIS degree from an accredited library school and considerable related experience.

The most suitable candidates

·         are confident role models for library staff with experience coaching others to achieve service improvement

·         feel energized serving members of the public from all walks of life, maintaining positivity and enthusiasm in a busy work environment with frequent interruptions

·         make customer service a top priority while using good judgement and empathy when applying library policies

·         view the organization as a unified team and have experience resolving interpersonal conflict

·         are comfortable with uncertainty, curious to learn more and remain calm under pressure

·         are highly-organized, and able to carry out job functions with flexibility, creativity and initiative.

The hourly pay rate for this unionized position starts at $37.92, based on a 35-hour workweek, plus a generous benefits package. This work requires flexible availability, including evenings and weekend shifts.

North Vancouver District Public Library is an equal opportunity employer, committed to creating a diverse, inclusive, barrier-free work environment. If you have a passion for connecting community, sharing knowledge, and inspiring stories, and you are interested in joining our dynamic team, then we’d like to hear from you!

Qualified applicants are invited to apply online only with your cover letter and resume at https://careers.dnv.org. This position will remain open until filled.

We thank you for your interest in employment with the North Vancouver District Public Library and advise that only those shortlisted for an interview will be contacted.

Our libraries are located on the traditional territories of the səl̓ílwətaʔɬ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh (Squamish), and xʷməθkʷəy̓əm (Musqueam) First Nations. We are grateful for the opportunity to connect community, share knowledge and inspire stories on unceded Coast Salish Territory.