Supervisor, Public Service

Job Summary

Posting Date: January 7, 2026
Closing Date: January 21, 2026
Vacancy Type: Existing
Department: Children’s Library and Teen Annex

Summary

Reporting to the Manager, Public Service, the Supervisor, Public Services is responsible for creating excellent customer experiences in an assigned department or branch location. They are accountable for the delivery of the Library’s User First services that meet customer needs relating to Literacy; Knowledge for Living; Well Being; and Community Building. This position leads and supervises a team of direct reports and is proactive in the delivery of all library services. They also participates in the development, implementation and evaluation of Library services and programs. The Supervisor, Public Services demonstrates leadership behaviours consistent with LPL’s Purpose, Core Values and strategic goals and Service Philosophy

Accountabilities

1. Team Building & Staff Leadership
• Builds support for LPL’s Promise, Core Values, strategic goals, User First Service Philosophy and departmental or location goals and objectives by communicating expectations and rationale and by monitoring and measuring progress and outcomes.
• Oversees the quality and standard of work performed by direct reports, providing direction, support, and coaching.
• Continually looks for opportunities to improve and maximize the efficiency and effectiveness of the department / location team.
• Enables direct reports by developing employee competence, and by providing consistent communication, coaching and empowerment.
• Works in collaboration with the Manager, Training & Development to ensure that staff participate in training.
• Conducts performance appraisals for direct reports, creates development plans to build core competencies and personal effectiveness.
• Builds teamwork and team effectiveness; proactively addresses morale, cooperation and productivity issues. Resolves workplace issues, reporting any concerns to the Manager, Customer Services & Branch Operations.
• Celebrates department or location successes.
• Performs the duties required of a supervisor under the Occupational Health and Safety Act and Regulations.
• Complies with the Collective Agreement and Library policies and procedures. Seeks guidance from the Manager, Customer Services & Branch Operations and the Human Resources department in the interpretation and application of these provisions.

2. Operations
• Supervises User First customer service delivery and daily operations for the department or location by setting goals and planning priorities aligned to LPL strategic goals and ensuring that operational policies and procedures are followed. Provides service and programs directly to the public, including all duties and services that support LPL’s core services.
• Participates in the hiring process for direct reports and other positions as assigned; interviews, reference checks and hires Pages as required, following LPL Human Resources policies and procedures.
• Schedules direct reports to meet customer service and operational needs. Is accountable for accurate, timely recording of daily attendance information in the payroll system.
• Develops, implements and oversees operational processes and procedures to ensure that the department or location is effective and efficient.
• Ensures that staff participate in, and support, all LPL Core Services in conjunction with performance of work.
• Performs outreach activities, engages personally in dynamic, interactive and synergistic relationships with key community leaders and stakeholders and builds a network of mutually beneficial partnerships.
• Participates in the development, implementation and evaluation of services. Under the direction of the Manager, Customer Services & Branch Operations, investigates the needs for services and makes recommendations to Manager. Develops a service plan designed to support the LPL Strategic Plan for approval by the Managers, Customer Services & Branch Operations.
• Provides input into system-wide planning.
• Provides input to the Manager, Customer Services & Branch Operations regarding the annual budget as requested. Monitors and controls expenditures in order to achieve annual financial goals.
• Handles, counts, secures and deposits department cash following LPL policies and procedures.
• Ensures safety and security of Library assets.
• Ensures that statistical data is accurate and input into the appropriate system by established deadlines.
• Works collaboratively with all LPL departments to resolve issues and actively participates on teams and committees.
• Responds and resolves customer comments / compliments / complaints; refers comments / complaints to the Manager, Customer Services & Branch Operations as necessary.
• Acts as Staff Member in Charge (SMIC) as assigned.
• Keeps current in the field of library and information science by seeking out learning opportunities, best practices and reading professional literature and communicates new and emerging developments to other staff.
• Performs other duties as assigned.

Qualifications

• A Master of Library and Information Science from an accredited institution, or equivalent.
• Three years of successful experience in the provision of library service in a public library system.
• Demonstrated success in team leadership in a professional environment.
• Demonstrated exemplary and proactive customer service skills, including the ability to provide personalized customer service.
• Excellent interpersonal skills and the ability to build beneficial relationships with key external and internal stakeholders.
• Thorough understanding of the roles of the public library and the professional librarian, and awareness of current trends in services, programs, technologies and resources.
• Proven knowledge of LPL’s Integrated Library System (ILS), the Internet and office software applications, with a superior level of competence with digital collections, resources and technologies.
• Proven ability to promote the library through community outreach activities, displays, tours.
• Exceptional skills in relationship building with cultural groups, service providers, neighbourhood groups and community residents.
• Demonstrated decision making skills and the ability to exercise good judgement in the delivery of library services.
• Effective communicator, with superior written and verbal skills; comfortable in making presentations both inside and outside the library.
• Ability to work effectively outside of traditional library activities and settings.
• Positive attitude, with the ability to excel in a complex and changing work environment.
• Demonstrated superior organizational, analytical and problem-solving skills.
• Demonstrated ability to work both independently and collaboratively.
• Evidence of a strong work ethic and self-motivation.
• Demonstrated commitment to learn and develop professionally.
• Availability to work evening and weekend hours on a regular basis to meet scheduling needs or attend events such as community meetings

This position works 100% on site to be able to support the needs of the London Public Library.

Salary: Band 9 – $37.619 – $48.060 per hour

About

London Public Library is a place for everyone—a community anchor where people come to learn, create, connect, and discover. With 16 neighbourhood branches across the city, a dedication to outreach, and a wide range of online resources, we support Londoners at every age and stage of their lives. Our work is guided by our core values: Exceptional Customer Service and Anti-Racism and Anti-Oppression, supported by Strong Relationships, Digital Empowerment, Accountability and Responsibility, and Foundational Literacies.

Working for London Public Library means helping to strengthen your community and make a meaningful impact every day

AI

London Public Library is not currently using Artificial Intelligence (AI) during any stage of the hiring process.

Accommodation

London Public Library is committed to a fair, accessible, and barrier-free recruitment process. We follow the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure all applicants are supported. If you require accommodation at any stage of the hiring process, please let the HR representative know when you are contacted. We will work with you to make sure your needs are met.

Application Process

London Public Library is an equal opportunity employer committed to equity, diversity, and inclusion. e welcome applications from all equity-denied groups, including Indigenous peoples, racialized communities, persons with disabilities, 2SLGBTQ+ people, and women.

All applicants must be legally entitled to work in Canada. Candidates who receive a conditional offer will need to provide a satisfactory Police Vulnerable Sector Check and/or Police Information Check at their expense.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Compensation: $37.619 – $48.060 per hour

How To Apply

Candidates are requested to submit a detailed resume outlining experience and qualifications by 9:00 p.m. on January 21, 2026, to: human.resources@lpl.ca

Please visit our website at: https://www.lpl.ca/

https://www.lpl.ca/supervisor-public-services-childrens-library-and-teen-annex

No phone calls please.