Manager, Branches

Website Hamilton Public Library


Start date: July 2024

Schedule:35 hours per week, will include evenings and weekends, travel to all branches will be required


Reporting to a Director, Service Excellence and Communications, the Branch Manager is responsible for the responsive and effective operation of library branches and applying a system-oriented perspective of public library services and operations. The Manager is aware that the public’s experience in a library is vital to the success of the organization and is committed to making a difference in people’s lives. They are continually assessing services, using information and data from a variety of sources to constantly improve services and operations in a changing environment. Working with the Director to manage budget for assigned areas, ensuring that expenses are controlled and action plans developed for negative variances. Assesses and manages staffing complement, including “gapping” to ensure expenditures do not exceed targets. The Branch Manager is an excellent communicator who motivates staff, models excellent customer service, leads service development and builds community connections. They are self-starting, results-oriented individuals who seeks challenges, accepts responsibility, and works well independently and as a team player.


  • Manage the daily operations of the branch. Supervise the staff of the branch. Responsible for allocating, within service unit, staff and other resources to provide efficient and evolving service to customers.
  • Continually evaluate and improve operational procedures, programs and services, to ensure efficient, customer-centered operations.
  • Ensure facility retains its appeal (from public and staff perspective) with furniture, equipment and building maintenance. Communicate and follow-up on building issues.
  • Act as a resource to staff in the measurement of service quality, customer satisfaction and the implementation of continuous improvement programs. Provide support and advice in business and strategic planning. Ensure that the approach to the development, delivery, evaluation and accountability of services reflects sound business practices.
  • Participate in community activities; identify and build on collaborative opportunities.
  • Coordinate branch and individual work plans / workflow; establish priorities and direct staff effectively to support library objectives and priorities. Responsible for allocating, within the branch, staff and other resources to provide efficient and evolving service to customers.
  • Contribute to, and support, system-wide operational issues, committees and projects. Work with all library managers to implement a quality service approach to ensure the highest level of customer satisfaction.
  • Responsible for meeting performance goals set in conjunction with the Director. Establish criteria and statistical measures; evaluate programs etc on factual data; prepare reports regarding key issues, trends and changes.
  • Provide staff direction and report regularly to senior management on matters relating to the performance of collection, staff and other relevant matters.
  • Commit to, support and communicate systems values to staff.
  • Administer the collective agreement within the assigned branch.
  • Manage staff and staffing requirements including interviewing, recommendations for hiring, setting/prioritizing and measuring performance objectives and conducting regular performance reviews.
  • Evaluate, plan and ensure the adequate training and career development for staff, within programs provided by the library system, including technological change.
  • Manage, coordinate and participate in problem resolutions for existing programs. Provide after hour support in the event of major problems and act as primary contact to inform support departments about problem situations.
  • Establish and maintain relations with community partners, stakeholders, managers and staff while responding to trends and public interests.

Develop and evaluate library services and operations

  • Ensure that the public’s experience of the public library is positive. Continually assess the public’s needs/interests and work collaboratively with staff, Managers and Directors to develop responsive service strategies.
  • Respond to customer service comments and concerns and resolve customer complaints.
  • Ensure collections are current, easy to use, well-maintained, and displayed appropriately in accordance with guidelines regarding collections maintenance and display.
  • Acquire and analyze information; prepare reports and recommendations; assess services, support service changes and new program initiatives using relevant factual information.
  • Ensure that the approach to the development, delivery, evaluation and accountability of services reflects sound business practices.
  • Ensure that services such as information, readers’ advisory services, circulation and programs are appropriate, well-delivered, and that the intent and spirit of Library policies is understood and consistently applied. Ensure that the approach to the development, delivery, evaluation and accountability of services reflects sound business practices.
  • Contribute to the development and implementation of the Library’s Strategic Plan and related service plans. Adhere to systems standards.
  • Maintain professional affiliations and involvement and keep skills and knowledge up-to-date.
  • Alert management concerning issues or problems that may impact on system-wide decision making.
  • Perform duties of a Librarian as required.
  • Work with all library managers to adjust policy and guidelines to the changing corporate and technological environment. Ensures compliance with the Library’s Intellectual Freedom policy.
  • Maintain knowledge of relevant legislation, policies, and professional issues including copyright law, Intellectual property, and censorship.

Budget and Planning

  • Manage the branch budget ensuring that expenditures stay within annual budget allocations and alerting senior staff of forthcoming issues.
  • Participate in reviews of the system Budget. Develop and maintain appropriate reporting mechanisms that provide information to senior management about the budget and the impact of budget decisions on library performance.
  • Obtain quotes following the Purchasing Policy and make recommendations for purchase; act as liaison to Business (Finance) Office.
  • Perform other responsibilities as assigned which are directly related to the normal functions of this position with minimal supervision and direction.
  • Work with all library managers to develop and implement action plans to lower library costs and improve service.


  • A Masters Degree in Information or Library Science, additional formal management courses an asset.
  • A minimum of three to five years recent experience as a public librarian, demonstrating a customer-service orientation, a record of accomplishment, and a variety of work experiences.
  • Self-directed, well organized, innovative, flexible, and collaborative; committed to intellectual freedom and other key principles of public librarianship; an open communicator who inspires trust and seeks and sparks creative contributions from others.
  • Excellent leadership and management skills. The ability to challenge, lead and inspire others to excel.
  • Excellent written, verbal and presentation skills.
  • Excellent interpersonal, communication and conflict resolution skills.
  • Self-starting, results-oriented individual with superior organizational skills.
  • Skilled with group and team dynamics and possessing the ability to motivate, persuade and negotiate with diverse individual and groups.
  • Skilled in the use of information management tools including Microsoft office suite, databases, internet/web etc
  • Knowledge of current trends and professional issues in public library services and management.
  • Knowledge of, and experience with, providing, improving, and evaluating a range of branch library services such as information, reader’s advisory, outreach, programming, collection management and children’s services.
  • Knowledge of, and experience with, the principles and methods of organizational administration such as staff supervision in a unionized environment, budgeting, communications and records management.
  • Knowledge of, and experience with, the scheduling, monitoring and evaluation of multiple tasks, projects and priorities.
  • Commitment to principles of intellectual freedom, inclusiveness, service excellence and the Library’s mission, values and goals.

Please be aware the selection process may involve any of interviews, test, and presentations or any combination thereof.

Please send applications on or before 11:59 pm on June 21, 2024 to

The Hamilton Public Library is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Compensation: $52.958 – $66.198/hourly

Closes: 21 June, 2024

Hamilton Public Library
Hamilton , ON

To apply for this job please visit