Makerspace Supervisor

This position is part of the

Administrative Professional (Employee Group)

One of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara, and named one of Canada’s Best Employers compiled by Forbes and Statista, Brock University is an inclusive, welcoming campus community that offers a wide range of unique career opportunities for those with passion, energy and expertise. We’re looking for team members who want to help us continue to deliver an exceptional student experience, perform impact-driven research and generate life-changing breakthroughs for our world. Ignite new possibilities for your career. Break through at Brock.

Post End Date:  June 2, 2023

Note to all candidates: This posting will close at 12:01 am on the date listed .

A Day in the Life…

Reporting to the Head, Library Systems & Technologies, the Makerspace Supervisor provides operational leadership and supervision to the Makerspace team, coordination, technical support, and end-user support for the Library Makerspace. The Supervisor is responsible for developing and/or coordinating partnerships and participation in events, including preparing and delivering workshops and demonstrations. The area consists of prototyping equipment, an audio lab, a photography/video production lab and an instructional lab.

As the Makerspace Supervisor you will:

– Provide operational leadership, coaching and direction to team members that results in motivated, enthusiastic staff focused on providing superior customer service;
– Guide team members in developing knowledge of various digital prototyping tools to address the needs of users;
– Develop training plans and programs for staff related to work methods, customer service, policies and procedures;
– Create schedules for all staff to ensure adequate coverage during typical cycle of activity;
– Provide comprehensive management of the daily operations of the Makerspace, overseeing user interactions and providing leadership in initiatives that promote the space’s service philosophy;
– Provide end-user support for all Makerspace hardware and software, and work as part of a team that provides user support and instruction during Makerspace drop in hours;
– Maintain and troubleshoot Makerspace equipment, making recommendations for equipment purchases, when required;
– Track and analyze usage data to identify trends, assess current services and make recommendation on planning for future improvements;
– Prepare and deliver workshops for staff, faculty and community learnings programs;
– Participate in committees, as assigned, and regularly liaise with other units on campus to share resources, organize events, and promote ‘Maker Culture’ on campus and in the community.

What you need to Succeed…

– A college diploma or University degree in a related field;
– Three years or more of experience in a leadership role and providing technical support in a Makerspace Environment.
– Demonstrated experience in supervising, coaching, training and developing staff; and
– Strong supervisory, organizational, time management, and decision-making skills;
– Applied knowledge of digital prototyping, additive/subtractive manufacturing concepts and tools, 3D modelling, basic electronics, and audio-visual production hardware and software;
– Ability to develop workshops and demonstrations that support defined learning and/or program objectives;
– Skilled in developing partnerships and collegial working relationships with internal and external stakeholders;
– Highly customer service-oriented with the ability to deal with challenging patrons in a calm and professional manner;
– Strong analytical and critical thinking skills relevant to development of policy, project planning, scheduling, and reporting.

Salary and Benefit Information

Job Grade L, Salary Scale ($59,244 – $80,833)*;
This position includes full comprehensive benefits, including tuition waiver.

* The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by assessing related skills, experience, internal equity, and market competitiveness, subject to available budget.

Applicants are required to upload a resume and cover letter as part of the application process.

Brock University is actively committed to diversity and the principles of Employment Equity and invites applications from all qualified candidates. Women, Aboriginal peoples including those who identify as members of First Nations, Inuit and Métis Peoples, members of visible minorities and racialized groups, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ) persons are encouraged to apply. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, as outlined in the Employment Accommodation Policy https://brocku.ca/policies/wp-content/uploads/sites/94/Employment-Accommodation-Policy.pdf. Please advise: talent@brocku.ca  to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

It is Brock University’s policy to give consideration to qualified internal applicants.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca